Delivery and Shipping
Tribal Runner currently only offers tracked shipping within Australia and New Zealand. All standard shipping is in a tracked Australia Post satchel. The size of the satchel is determined by the size and weight of the shoe/shoes.
Express post can also be selected at checkout. This is best used for 'Ready to Ship' items. However being based in Western Australia we can't guarantee next day delivery. Express can take up to 3 days from WA. Click here to check delivery times to your area, dispatch is 6056.
All orders containing Pre-Order and Ready to Ship items will be posted when the Pre-Order products arrives. Please let us know if you have any questions regarding this.
WHEN CAN I EXPECT MY ORDER?
Unless stated otherwise most shoes are a pre-order and will be ordered with our supplier once payment has been made. The process from order to delivery to us can take approximately 4-6 weeks. Once shoes have been received, we endeavour to post to you ASAP. Standard delivery from WA takes 7-10 business days. If there is a hold up we will contact you with an update. Delays are often experienced in Customs, especially during peak periods such as the festive season. If you have any concerns about your order please don't hesitate to email us email@example.com
All in stock items will be posted same day or next day if a late order comes through.
Once items have been shipped you will receive a tracking number.
RE-SHIPMENTS and NON-PICK UP RETURN
All re-shipped due to incorrect address or non-pickup will be again charged for the required shipping and handling fee. If there is a change of address in the time of pre-order and delivery please let us know as soon as possible.